Navigating the world of design can be filled with queries and uncertainties. That's why we've compiled a comprehensive list of Frequently Asked Questions to help you gain a clearer understanding of how we work at Brandiic.
Why choose a design subscription service?
Our design subscription bridges the gap between hiring a full-time designer and outsourcing to an agency. It offers immediate access to top talent without the hefty costs and long-term commitments associated with full-time hires or external agencies. This model streamlines your design process, allowing you to focus on growth and progression.
How do our three plans differ?
Essential ($5,500/month): One dedicated senior designer, one request at a time, 48-72 hour turnaround
Professional ($15,000/month): Full design team (senior + junior designer + project manager), three concurrent requests, 24-48 hour turnaround
Enterprise ($25,000+/month): Custom team size, unlimited requests based on capacity, 24-hour priority turnaround with strategic consultation
Can I upgrade or downgrade between plans?
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at your next billing cycle. We'll help ensure a smooth transition between plan levels.
How do we communicate and manage requests?
We optimize productivity using asynchronous communication tools like Slack, ClickUp, Linear and Figma. Professional and Enterprise plans include regular sync meetings, while Essential plan maintains streamlined digital-first communication. Complex requests may warrant brief calls when needed.
How do I submit design requests?
Submit your requests via ClickUp or Linear, including all necessary details, documents, and guidelines. We accommodate various formats and provide templates to make request submission easy and comprehensive.
What's the turnaround time for design deliveries?
Essential Plan: 48-72 hours for most requests
Professional Plan: 24-48 hours standard turnaround
Enterprise Plan: 24-hour priority turnaround with dedicated resources
What if I'm not satisfied with a design?
Client satisfaction is paramount across all plans. If a design doesn't meet your expectations, we offer unlimited revisions. We work collaboratively, incorporating your feedback until the final result matches your vision.
Is there a limit to design requests?
Essential Plan: One request at a time with unlimited revisions
Professional Plan: Three concurrent requests with unlimited revisions
Enterprise Plan: Unlimited requests based on your dedicated team's capacity
What design tools do we use?
Our primary tool is Figma for design work, complemented by Slack for communication and ClickUp/Linear for project management. Enterprise clients may have access to additional specialized tools based on project requirements.
What design services do we offer?
All plans include UI/UX design, website design, branding, and marketing materials. Professional and Enterprise plans add strategic consultation, user research, prototyping, and comprehensive product design capabilities. If you have specific needs not listed, contact us for personalized assistance.
What's our billing structure?
Essential & Professional: Monthly billing with the ability to pause or cancel anytime
Enterprise: Flexible payment terms available including milestone-based billing for project work
You can upgrade, downgrade, or cancel your subscription anytime. Cancellations are effective from the next billing cycle.
What's our refund policy?
We do not offer refunds due to the quality and nature of our work. However, we are committed to ensuring client satisfaction and will work diligently to resolve any concerns. We recommend starting with our complimentary consultation to ensure our service is the right fit.
What payment methods do you accept?
We accept bank transfers. Enterprise clients can discuss custom payment arrangements during onboarding.
How to get started with Brandiic?
Getting started is straightforward:
Book a complimentary 30-minute intro meeting to discuss your needs
Choose the plan that best fits your requirements
Complete onboarding to Slack and ClickUp
Start submitting design requests immediately
We handle each request diligently and transition smoothly between projects.
Do you offer trial periods?
While we don't offer free trials, we do provide a comprehensive consultation to ensure our service aligns with your needs. Our month-to-month billing (except custom Enterprise arrangements) provides flexibility to evaluate our service with minimal commitment.
About our designers and project management
Our team comprises highly skilled, pre-vetted designers managed by experienced project managers. Essential plan provides one senior designer, Professional includes a full team, and Enterprise offers custom team scaling. This ensures efficient handling of all your design needs without requiring direct management from your side.
Why opt for Brandiic over other options?
Brandiic stands out by offering an in-house team's agility and personalized service combined with the cost-effectiveness and scalability of a subscription service. We avoid the high costs and slow turnaround times typically associated with traditional design agencies, while providing more expertise and reliability than freelancers.
Intellectual property rights
All designs created under your subscription are your intellectual property. You receive full ownership and usage rights for all work completed during your subscription period.
Can I pause my subscription?
Yes, all plans allow you to pause your subscription if you need a break from design work. Simply let us know, and we'll pause billing until you're ready to resume. Your dedicated team and project history remain available when you return.